OUR FAQS
Frequently Asked Questions
Welcome to A Little Gift Of Love! Here are answers to some common questions. If you need any more help, please get in touch.
WHAT IS THE SHELF LIFE & HOW DO I STORE IT
Shelf Life
- Belgian chocolate: Although the chocolate we use has a best-before date of around 12–18 months from production, we recommend enjoying your order within 6–8 months of receiving it for the best quality and taste.
- Products with sweets, sprinkles or chocolate bar toppings: The best-before date may be shorter depending on the ingredients used.
- Products with soft fillings: We recommend consuming these within 2 months for the best taste and quality.
Please always check the best-before date provided with your order.
How to Store Your Chocolate
To keep your chocolate at its best, we recommend:
- Store it in its original box in a cool, dry cupboard.
- Keep it away from direct sunlight, heat and strong odours.
- Avoid storing it in the fridge, as sudden temperature changes can cause the chocolate to develop a white bloom, discolouration or changes in texture and taste.
For the best results, keep your chocolate at a stable room temperature and away from heat.
HOW LONG WILL MY ORDER TAKE?
Everything is handmade to order. Please allow up to 5 working days before dispatch. During busy periods, Christmas /Easter please allow up to 7 working days before dispatch.
CAN I ORDER A PERSONALISED GIFT?
Yes! I love creating special chocolate gifts. Contact me with your ideas and I’ll let you know what’s possible.
CAN I ORDER FOR A SPECIAL OCCASION ?
Of course! It’s best to order in advance to avoid disappointment.
Can I order wedding or party favours in advance?
Yes! Wedding and party favours can be ordered up to 12 months in advance. If you need to cancel your order, please let me know at least 6 weeks before the order is due. Cancellations made after this time may not be possible, as materials and preparation may already have been arranged.
D0 YOU POST YOUR CHOCOLATE GIFTS?
Yes! UK postage is available, with delivery options and prices shown at checkout.
CAN I COLLECT MY Order?
Yes, collection from Barlaston, Staffordshire, is available by arrangement.
CAN YOU DELIVER IN HOT WEATHER?
In the summer months if temperatures are around 21-24 degrees orders will be posted with extra packaging and a reusable ice pack. However if temperatures are too high your order maybe held back until temperature cools down.
CHOCOLATE AND ALLERGENS OPTIONS
What chocolate do you use?
I use quality Belgian chocolate to create my handmade gifts.
Do you offer dairy-free, vegan or gluten-free options?
Yes, I use a quality Dairy Free/Vegan chocolate for selected products are available. Please check individual product descriptions for ingredients and suitability.
Are your chocolates suitable for people with allergies?
I take care to reduce the risk of cross-contamination, but I cannot guarantee products are completely free from traces of allergens. Please check the allergen information and contact me before ordering if you have an allergy or intolerance.
Where can I find ingredient information?
Full ingredient and allergen information can be found on our Chocolate Ingredients & Allergen Information page below If you need help, please get in touch before ordering.
WHAT IF I WANT SOMETHING DIFFERENT.
That’s easy, give us a call /email, Tell us the occasion, how much you wish to spend and we will walk you through the process of choosing the perfect gift or favours. Nothing is too much trouble at a Little Gift Of Love.
Do you offer corporate orders or wholesale for stockists?
Yes! I offer handmade chocolate gifts for businesses, including client gifts, staff treats and special occasions. I’m also happy to hear from shops and businesses interested in stocking my chocolates. Please get in touch to discuss your requirements.
PAYMENT AND DELIVERY OPTIONS
All major credit and debit cards are accepted through our shop via both PayPal and Stripe secure payment gateways.
We dispatch by Royal Mail 24 hours tracked, parcels usually arrive within 1 to 2 days but not guaranteed. Prices start from £5.95 under 2 kg and £18.50 over 2 kg and signed – Signed for is available for under 2kg for the cost of £7.50 . We now offer a more affordable option for parcels over 2kg – DPD Next Day delivery by 12 noon tracked and signed for £14.50.
COLLECTION IS AVAILABLE STRICTLY BY APPOINTMENT ONLY ( please double check you are able to collect before placing your order Thank you )
Please place your order by clicking on Pay and Collect then pop us an email us at info@alittlegiftoflove.co.uk
We will confirm your order and then when it is ready we will contact you to arrange collection.
UK , HIGHLANDS AND NORTHERN IRELAND – IS Standard UK postage under 2kg
ISLANDS over 2kg Please contact us before placing your order Thank you.
REPUBLIC OF IRELAND -Our site does not calculate for delivery – please contact us before placing your order Thank you
OVER SEAS – our site does not calculate delivery please contact us to discuss placing your order and arranging delivery.
Returns & Refunds Policy
Due to hygiene and the perishable nature of handmade chocolate, we do not accept returns or offer refunds for change of mind, incorrect choice, personalised items, or products that have been opened or consumed.
All chocolates are handmade and fragile. Small air bubbles, slight marks or minor cosmetic imperfections may occur and are not considered faults.
If your order arrives damaged, incorrect or faulty, please contact us within 48 hours of delivery with clear photos of the product, outer packaging and your order number. Once reviewed, a replacement or refund will be offered where appropriate. Food items do not need to be returned.
Where an order is confirmed as faulty or damaged, the original standard delivery cost will also be refunded. Delivery upgrades (such as express shipping) are non-refundable.
Chocolate is temperature sensitive and posted with care; however we cannot be responsible for parcels left outside, stored in warm places or delays after successful delivery.
